Water

Sewer

Gas

Electricity

Telephone

Trash

Providing utility audits for community associations, apartment buildings, businesses, commercial properties, cities and park and landscape districts located in California, Washington, Oregon, Montana and Nevada.

UTILITY COMPANIES MAKE MISTAKES –

Why

  • Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.

  • Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc.

  • No Compensation for Reporting Mistakes & Errors More work with no reward.

  • Predetermined Opinion by Utility & Telephone Employee Customer does not know what they are talking about, customer
    always complains, etc.

  • Misinformation – Utility employees not briefed on new billing rates or rate options for customers, utility employees not
    updated on new billing system or data input procedures, etc.

  • Inadequate Company Supervision – Utility company has never been legally challenged, is utilizing outdated laws and procedures, etc.