• Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.

  • Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc.

  • No Compensation for Reporting Mistakes & Errors More work with no reward.

  • Predetermined Opinion by Utility & Telephone Employee Customer does not know what they are talking about, customer
    always complains, etc.

  • Misinformation – Utility employees not briefed on new billing rates or rate options for customers, utility employees not
    updated on new billing system or data input procedures, etc.

  • Inadequate Company Supervision – Utility company has never been legally challenged, is utilizing outdated laws and procedures, etc.