Reduce Water Costs with a Utility Audit

Water

Reduce Sewer Costs with a Utility Audit

Sewer

Reduce Gas Costs with a Utility Audit

Gas

Reduce Electricity Costs with a Utility Audit

Electricity

Reduce Telephone Costs with a Utility Audit

Telephone

Reduce Trash Costs with a Utility Audit

Trash

Pacific Utility Audit, Inc.

Pacific Utility Audit, Inc.

(800) 576-1010

We provide utility audits for community associations, apartment buildings, businesses, commercial properties, cities, parks and landscape districts.

UTILITY COMPANIES MAKE MISTAKES – WHY?

by | Feb 26, 2016 | Customer Questions, Industry Trends, Reducing Utility Expenses, The Lighter Side, Trends in Utility Savings | 0 comments

UTILITY COMPANIES MAKE MISTAKES –

Why

  • Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.
  • Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc.
  • No Compensation for Reporting Mistakes & Errors – More work with no reward.
  • Predetermined Opinion by Utility & Telephone Employee – Customer does not know what they are talking about, customer
    always complains, etc.
  • Misinformation – Utility employees not briefed on new billing rates or rate options for customers, utility employees not
    updated on new billing system or data input procedures, etc.
  • Inadequate Company Supervision – Utility company has never been legally challenged, is utilizing outdated laws and procedures, etc.