Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc.
“The Los Angeles Department of Water and Power doesn’t expect to completely work through problems associated with a new computer billing system that resulted in revenue shortfalls until year end”, according to The Bond Buyer on February 25th, 2016.
Federal and State Regulation of Utility Companies: Facts Versus Myths If you answered “TRUE” to any of these statements, you could be throwing money away each month when you pay your telephone and utility bills! The truth of the matter is that utility billing errors are widespread. In addition, the vast majority of utility […]
Common Questions Regarding Utility Audits According to the U.S. Department of Energy, a utility audit is a formal review of a house’s energy use that provides recommendations for energy-efficiency measures such as weather-stripping, caulking and insulation. But a different type of utility audit examines your utility use and whether you are being overcharged. […]
COMMON-AREA UTILITY BILLS: 2015 LEGISLATIVE RECAP AND 2016 INITIATIVES: In 2015, the theme of the year was water conservation, especially concerning common interest developments. Here is a quick recap of 2015 laws pertaining to common-area utilities: ASSEMBLY BILL 349 (Gonzalez): This bill was signed into law in 2015, and makes void and unenforceable […]