trash expenses

TOP TEN UTILITY BILLING MISTAKES!

1. Incorrect Rate Schedules, 2.     Sewer Fees For Irrigation Water, 3. Misread Meters, 4. Misplaced Decimal Points

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Utility Companies Make Mistakes – Why?

Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc.

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$354,886.55: L.A.D.W.P. REFUNDS TO OUR CLIENTS FOR 2015!

“The Los Angeles Department of Water and Power doesn’t expect to completely work through problems associated with a new computer billing system that resulted in revenue shortfalls until year end”, according to The Bond Buyer on February 25th, 2016.

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