The Lighter Side
Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc.
Utility Horror Tales… "There are more frightening things than goblins and ghouls" In light of the upcoming Halloween season…. the following stories are just a few of the more horrific tales from the company files. Since 1989 we have seen the utility companies misread, misbill, miscalculate, mispring, miscount, mistake, misconstrue, misinform, misguide and mismanage – […]
There's Gold in Your Association's Utility Bills! By; Erin Kelly As a prior property manager, I approved approximately two dozen bills daily! Of these bills, the majority were almost always utility bills. Trying to intelligently decipher and understand a utility bill is like trying to read Latin when you don't have a translation […]
The Phantom Water Meter An association once called upon Pacific Utility Audit with a strange problem: They had paid 10 monthly water bills for years without being able to track down each water meter on their property. A community board member spent hours of his free time trying to find the elusive water […]
The Dangers of DIY (Do-It-Yourself) Utility Auditing You’d think that finding utility overcharges would be simple enough — just take a close look at your HOA or business’s utility bills, right? Not exactly. Do-it-yourself (DIY) utility auditing can backfire if you don’t know what you’re doing, as one property manager learned the hard way. […]